|
|
|
MasterAssist™
The purpose of the MasterAssist programme is to provide valuable services to you and your dependents when travelling at least 160 kilometres (100 miles) from your city of residence. Although MasterAssist provides valuable emergency assistance services, it is not insurance coverage. Expenses incurred are the responsibility of the cardholder.
MasterAssist™ Terms and Conditions
This document details the MasterAssist services available to you as a member of the plan described as followed.
Eligible Cardholders:
In order to be eligible for the MasterAssist services and benefits offered, the Beneficiary must (1) be a Gold MasterCard card member in good standing and (2) have his/her card issued by an Issuer in the Latin American and Caribbean region.
The cardholder’s spouse and /or any unmarried dependent children twenty-five (25) years of age or under, traveling with the Cardholder, are eligible for MasterAssist. Membership to the program is non-transferable.
Duration of Coverage:
As long as You remain as a Gold MasterCard cardholder, You will have access to the assistance services described herein. Coverage for any travel outside of the Beneficiary’s country of permanent residence is limited to ninety (90) consecutive days per trip, although the number of international trips is unlimited during the year. The effective date of the membership must be prior or equal to the beginning date of any trip.
Provider:
Prestige International USA, Inc.
Description of Services:
The services and assistance to be provided to Gold MasterCard cardholders are listed below.
- a. 24-Hour Medical Information: Worldwide Network of Professionals
- b. Emergency Medical Support
- c. Medical Monitoring
- d. Liaison with Family Physician
- e. Emergency Message Transmittal
- f. Medical Evacuation Service
- g. Medical Repatriation Service
- h. Repatriation of Minor Dependents
- i. Repatriation in the Event of Death
- j. Pre-trip Information
- k. Lost Document and Ticket Replacement Assistance
- l. Lost Luggage Assistance
- m. Legal Referral and Bail Bond Assistance
- n. Liaison with Insurers
a. 24-Hour Medical Information: Worldwide Network of Professionals
The provider will provide referrals to appropriate hospitals or medical facilities 24-hours a day, every day of the year, including holidays, upon a collect or toll-free phone call, as applicable, from the cardholder. Other referrals and information including the names and addresses of local medical providers, dentists and pharmacies will be provided, if available. The provider may call upon the services of its worldwide network of physicians, hospitals, dentists, legal advisors and administrative agents to provide and dispatch help for medical, legal and other emergencies. Physician, dental, hospital and legal referrals are made in all MasterCard regions (USA, Canada, Europe, Latin America, Caribbean, Middle East/Africa and Asia/Pacific).
b. Emergency Medical Support
A company or companies, employing medical personnel, including physicians and nurses (“Medical Providers”), contacted by the provider and specializing in emergency medicine, are on-call 24-hours a day, each day, including holidays, to provide medical support to MasterAssist.
c. Medical Monitoring
The provider will contact the cardholder or his/her attending physician frequently if the cardholder is hospitalized. When requested by the cardholder, Medical Providers will monitor the cardholder’s treatment and prescribed medication by contacting his/her attending physician by telephone and, if the cardholder desires, will keep the cardholder’s family fully informed by phone.
d. Liaison with Family Physician
The provider will act as liaison by phone with the cardholder’s family physician, relatives and friends when a medical emergency so warrants.
e. Emergency Message Transmittal
In the even of a covered emergency situation, and upon the cardholder’s request, the provider will receive and transmit messages to the cardholder’s family and friends.
f. Medical Evacuation Service
When the cardholder’s attending physician and the Medical Providers agree that the evacuation is necessary, the provider will arrange to have the cardholder transported to a more appropriate medical facility in the same or different country or to the cardholder’s home, by the appropriate means, including air ambulance, scheduled airline flights or road ambulance, at the cardholder’s expense.
g. Medical Repatriation Service
The provider will arrange for the repatriation of the cardholder to his/her country of residence after treatment has been provided and when the patient is medically able to be repatriated as a regular passenger, at the cardholder's expense. The decision to repatriate will be made in advance by the cardholder's attending physician and the Medical Providers. Repatriation will be carried out by scheduled airline economy class, or other adequate means.
h. Repatriation of Minor Dependents
If a cardholder is hospitalized overseas and the physician's prognosis indicates that hospitalization for eight or more days will be required, the provider will, upon request from the cardholder, and at the cardholder's expense, arrange for the repatriation of accompanying dependents who are under twenty-five (25) years of age to their residence accompanied by a provider local administrative agent, if necessary.
i. Repatriation in the Event of Death
In the event of death of a cardholder, the provider will coordinate repatriation of the cardholder's remains, at the cardholder's or his/her family's expense.
j. Pre-trip Information
MasterAssist will provide cardholders with available information regarding entry documents, medical requirements, and currency rates for travel outside the cardholder's country of residence. In addition, the provider will provide cardholders with available information on weather conditions in major cities throughout the world.
k. Lost Document and Ticket Replacement Assistance
If a cardholder's travel ticket, passport or visa is lost or stolen while traveling, the provider, at cardholder's expense, will assist in locating or replacing such documents and forwarding them to the cardholder. In this connection, the provider will contact local police, diplomatic contacts, airline personnel and such other persons as appropriate to assist the cardholder to find or replace the lost item(s).
l. Lost Luggage Assistance
In the event a cardholder's luggage is lost while traveling and the carrier is unable to locate it after being requested to do so by the cardholder, the provider will arrange for the shipment of replacement items (within appropriate limits) to the cardholder at the cardholder's expense so that his/her inconvenience is kept to a minimum.
m. Legal Referral and Bail Bond Assistance
If a cardholder requires legal assistance due to detention, arrest, imprisonment or similar emergency situation while traveling, the provider will refer the cardholder to a local legal advisor, provided that there is no guarantee or assurance that such professionals so referred will accept the referral. The provider will also advance up to USD $5,000 (or local currency equivalent thereto) or more if the provider deems appropriate, for a bail bond or legal fees from funds obtained through the cardholder's family or friends.
n. Liaison with Insurers
The provider will act as a liaison, if legally permitted, with the cardholder's insurance company to organize payment of cardholder's bills and transportation pertaining to a covered emergency situation.
Reimbursement
In the event the MasterAssist provider advances a cardholder money pursuant to the Product services described in subparagraphs (l) or (m), then Prestige shall be entitled to reimbursement of such money from the cardholder, without interest for sixty (60) days. It is understood that the provider may charge the cardholder's card account or collect such money directly from the cardholder. Unless the cardholder's account has been charged, the provider shall refrain from attempting to collect reimbursement until thirty (30) days from the date of the event necessitating assistance has elapsed.
Exclusions and Limitations
In addition to any limitations or exclusions stated in the Agreement, the provider's medical evacuation and repatriation services are subject to the following restrictions:
- The provider does not render services in connection with injury or illness or any loss due to intentionally self-inflicted harm; normal pregnancy or childbirth; professional athletics; mental health care; alcoholism or substance abuse; mountain climbing; motor competition; war; passenger on a licensed aircraft operated by an airline or air charter company; routine physical examinations; hearing aids; eyeglasses or contact lenses; and routine dental care including dentures and false teeth.
- The provider will not arrange to transport or repatriate a cardholder without the concurrence of the cardholder's attending physician and the Medical Providers medical monitoring staff.
- The provider will not provide the MasterAssist Services for medical-related services under subparagraphs I (b), (c), (f), (g) or (h) to persons traveling against the orders of a physician or for the specific purpose of obtaining medical treatment.
- The provider will do its best to make appropriate referrals and assist cardholders in obtaining services as described herein. However, these services are provided by individuals and situations can arise that are beyond the provider's control. Under these circumstances, the provider will make every effort to assist cardholders.
- The decision to utilize the services of a doctor or lawyer referred by MasterAssist is entirely that of the cardholder.
MasterCard Global Services
Toll free number in Bermuda 1 (800) 307 7309.
Toll free number in the United States 1 (800) 622 7747.
Outside the United States, call collect at 1 (636) 722 7111.
Related information
MasterTravel Gold
MasterRental Gold
MasterCard Global Services
Cardholder Agreement
Balance Protection
To apply for a Butterfield Butterfield / AAdvantage® Gold MasterCard® complete the online application, visit your local branch or call the Call Centre at 299 3800.
Branch locations
Credit card application
Certain restrictions apply. Fees and rates are subject to change without notice.
|
|
